Slotmine Players’ Choice is an award designed to give accurate and unbiased information about online casinos. This information is useful for players as they are assured of fair play and safety while gambling. It also acts as a standard for online casinos to gauge and improve the gambling environment in order to gain the trust of players.
Criteria for Awarding Online Casinos
For a casino to be considered as the ultimate choice for players, it has to meet certain criteria. The criteria are based on the general user experience and the safety of the online casino to the customer. The bare minimums to be met by the brand include:
- The casino has to be 100% clean.
To confirm this, the Slotmine team runs background checks to find out whether the casino has been blacklisted or not. This is the first quality check.
- Is your casino licensed by the gambling control bodies?
For a casino to be regarded as being trustworthy and secure, it has to have at least a license that shows it has followed the correct legal procedure before commencing its operations. Your licensing jurisdiction is key in attaining the players’ choice status.
- Ease of use and speed of the site.
Slotmine conducts quality checks to ascertain that both the mobile and app versions of the casino are easy to use and fast in processing player commands. Likewise, the mobile version and mobile app should have a friendly user interface that gives the player a worthwhile experience
- Resolution of customer complaints.
The process of complaint resolution should be very efficient. Mechanisms should be put in place to ensure a quicker process of resolving customer queries and complaints. Our recommended rate is anything above 80% complaints resolved by the casinos.
- Reviews from previous and current players.
Prospective customers are more likely to associate with your brand if the customer reviews are good enough. Slotmine considers reviews from both new and long-term members in order to rank various casinos as being the player’s choice or not.
- Available payment and withdrawal methods.
The more variety of options the better for online casinos. This also goes hand in hand with deposit/withdrawal limits and also the promptness of pay-outs.
- The existing bonuses and promotions.
Bonuses and promotions help in driving traffic to casinos. Casinos with great perks and promotions will rank higher and thus gain more players. The terms of claiming these bonuses must also be friendly to the players
- Safety and security of the online casino.
The gaming environment should be not only secure for the players but also fair. A site must have the latest encryption protocols in place for safeguarding player data. Proof of regular audits of the game RTPs is also a plus in this criterion.
- Efficient customer care.
The casinos need to have various ways through which customers can get to interact with their brand. This should be through the telephone, email, FAQs, live chats and even social media messaging channels like Facebook, Twitter and What’s App. Response times must also be quick, and the answers given to players must be helpful
Advantages of Being the Slotmine Players’ Choice Casino
- Brand loyalty and player confidence.
- Slotmine’s certificate of trust for your casino.
- Proof of trustworthiness.
- Casino listed among brands with a certificate of trust.
Ensure your brand attains the Slotmine players’ choice status and enjoy unmatched player loyalty. With our icon on your homepage, you are on the right track in building a great gambling experience for your players to boost your fellowship from online gamers. You will also get a review feature at Slotmine!